The death of digital
February’s issue of Revolution magazine talks in great detail about the term ‘digital’ in relation to marketing and communications. To quote the editor, Gareth Jones, “The days of digital being used as a moniker for a specific way of thinking or doing business are well and truly numbered”.
The article goes on to suggest that there isn’t much of a future for agencies or individuals who badge themselves as purely ‘digital’ — a comment from Dylan Williams at Mother explains that “brands no longer want a digital strategy; they want strategy for a digital world”. The article talks to many strategists and marketing directors and all of them agree that branding yourself as specialising in digital may not be wise when looking to the future. Steven Hess from Weapon 7 states that “… digital agencies will not exist in the next 10 years because the good ones will gravitate towards strategic, channel-neutral thinking… ” which is reinforced later in the article by Ben Fennell of BBH London who says “only the creative businesses that can take the very best from two colliding worlds will prosper”.
I read this article on the back of the latest training day for the MSc that I am currently doing and it struck a chord with me as I feel I’m getting a bit of a reputation of being the ‘old man’ of the class — I tend to get very enthusiastic when I talk about print or typography and have a tendency to try to make sure I don’t dismiss the ‘old school’ marketing tools such as leaflets, brochures, press ads, etc, when looking at a digital marketing strategy. Don’t get me wrong — I find the whole field of digital marketing communications really exciting (otherwise I wouldn’t be studying it at Masters level), but I have to agree with many of the opinions and points in the Revolution article — why impose limits on yourself by using a current buzz word in your title or identity?
My job title is currently Vice-President of Communications. I like that. ‘Communications’ covers a wide range of skills and knowledge, which suits me just fine. I was recently asked if I would like to add the word ‘digital’ to this and I’m afraid I had to say no. I’ve had digital in my title before and I felt, although it showed I have knowledge in that area — it was at the expense of all the other skills and knowledge I have.
What’s your view? Does having ‘digital’ in your title or brand impose limits on the perception of your skills or services or is that not a concern for you?
The full article can be read in Revolution magazine, a supplement of Marketing.
| Print article | This entry was posted by Mark on February 19, 2010 at 12:56 pm, and is filed under Communications, Social Media. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site. |







about 6 months ago
Would have to agree Mark, from a neutral standpoint it seems obvious that ‘digital’ is merely another weapon in a marketeers arsenal that just happens to be enjoying a rather explosive and extended honeymoon period. Whilst it’s a phenomenally powerful medium the truth is that, proportionally, few brands could get by with a purely digital-focused marketing campaign. Surely the fact that ‘specialist digital agencies’ are starting offer traditional services to support their work is evidence enough?
about 6 months ago
Interesting view.
Describing yourself as ‘digital’ may be a concern if clients commissioned on that alone. But they don’t, they look deeper and expect you to prove yourself beyond your namesake.
We [Fudge] describe ourselves as a digital agency, it doesn’t mean we can’t rebrand a company, or push the ‘project’ through offline channels. Our clients learn this about us, just like we learn about them.
Ultimately providing you are looking at all the relevant channels for your client it is without consequence as to what you pen yourself as. Unless you call yourself something far too ‘creative’ it is indecipherable!
about 6 months ago
It’s almost a reverse of the situation when ‘New Media’ was a buzz word and design agencies were flocking to include this capability in their portfolio. Now the danger is either being or perceived as being too specialised.
Of course, there is nothing wrong with specialisation — be the best at what you do — but in the long term there might be a danger of being overlooked in favour of those who can offer a wider solution.
There’s also the ongoing debate over the terms ‘social media’ and ‘social networking’ (which I personally think is a great example of tautology — you have to be social to network!).
about 6 months ago
Being in the field a Graphic Design and producing design for print many of my customers even now are a bit sceptic when the word ‘digital’ is banded about. Although for personalization its hard to beat but thats about it for me. We have litho presses here and I still don’t think what you get out of a digital isn’t on the same par.
But there just my thoughts?
about 6 months ago
Thanks Andrew and Darryl.
@Andrew — good point about client expectations. Do you find they generally approach you with a digital proposal and you are the ones recommending an integrated strategy if you feel it is relevant or does that request come from the client?
@Darryl — you also bring up a good point as I guess you are referring to digital printing whereas the use of the term digital here may not have included that. There was a bit of a debate yesterday on the MSc course where we were asking just what is meant by the term ‘digital’. Does it mean online as opposed to offline, does it refer to any tool or technique that has a digital/electronic basis, or tools that have connectivity and the ability to collect and process data? What do you think?
about 6 months ago
Hi Mark. It all depends how the project has come about to be honest. For example if we tender for work, the client rightly assumes we can deliver what they are asking for, otherwise why would we go after it?
If on the other hand a client approaches us asking for (A), we will always encourage them to take a step back and review the reasons behind why they are asking for that. It may be that (B) is what they should really be looking for.
Ultimately providing everyone is talking to each other and the respect is there on both sides — ours to the client for understanding their business, and the clients for our experience at getting the message out — it is all good.
A builder does more than ‘build’.
about 6 months ago
Thanks Andrew.
Do you think that the use of the term will eventually fall away as it stops being a differentiation point for agencies?
about 6 months ago
Good question!
We [Fudge] have always toyed with how we describe ourselves. At the moment we use ‘A Digital Agency’ as it seems to fit currently with the industry. We have changed it pretty much year-on-year for the past 5 or so.
I am not sure the use of the word digital will fall away, certainly not short-term, but ultimately the market will dictate if it is appropriate or not.
With issues such as the ‘Digital’ Economy Bill being such a hot topic, it may prompt agencies to use it more if anything.
about 6 months ago
Good point!
about 3 months ago
It’s almost a reverse of the situation when ‘New Media’ was a buzz word and design agencies were flocking to include this capability in their portfolio. Now the danger is either being or perceived as being too specialised.
Of course, there is nothing wrong with specialisation — be the best at what you do — but in the long term there might be a danger of being overlooked in favour of those who can offer a wider solution.
There’s also the ongoing debate over the terms ‘social media’ and ‘social networking’ (which I personally think is a great example of tautology — you have to be social to network!).
about 3 months ago
Finally, someone else who thinks the same about the whole ‘social’ naming convention!
Thanks for your comments, Bruce